We offer a 30-day return policy. If you're not happy with your product, you can return it within 30 days of purchase.

Our products are formulated for all skin types — including sensitive, oily, dry, and combination skin. Each product is dermatologist-tested and free from harsh chemicals, so it's gentle enough for even the most sensitive skin.

Most customers start noticing a difference within 2 weeks, with significant improvements visible after 4 weeks of consistent use. For best results, use as directed daily.

We deliver across South Africa in 4 to 8 business days. Once your order is placed, you'll receive a confirmation email with tracking details so you can follow your parcel every step of the way.

Absolutely! All Derma Luxea products are 100% cruelty-free and never tested on animals. We're committed to clean, ethical beauty that you can feel good about using every day.

1. Use of Website

By accessing and using the DermaLuxea website (dermaluxea.co.za), you agree to comply with these Terms and Conditions. DermaLuxea reserves the right to modify these terms at any time. Your continued use of the website constitutes acceptance of any changes. If you do not agree with any part of these terms, please discontinue use of the website immediately.

2. Intellectual Property Rights

All content on the DermaLuxea website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the exclusive property of DermaLuxea or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, transmit, or display any content without prior written permission from DermaLuxea. Unauthorized use of any content may violate copyright, trademark, and other applicable laws.

3. Product Disclaimers

All DermaLuxea products are formulated for external use only unless otherwise specified. While our products are dermatologist-tested and formulated for all skin types, individual results may vary. We recommend performing a patch test before full application, especially for sensitive skin. DermaLuxea does not guarantee specific results and is not responsible for adverse reactions resulting from misuse or allergic sensitivities. If irritation occurs, discontinue use and consult a dermatologist. Pregnant and nursing mothers should consult healthcare professionals before using any skincare products.

4. Limitation of Liability

To the fullest extent permitted by South African law, DermaLuxea shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products, including but not limited to loss of profits, data, or business interruption. DermaLuxea's total liability shall not exceed the purchase price of the product in question. Some jurisdictions do not allow the exclusion of certain warranties, so some of these limitations may not apply to you.

5. Privacy and Data Protection

DermaLuxea is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) and other applicable South African data protection laws. We collect personal information such as name, email address, phone number, and shipping address solely for order processing, customer service, and marketing purposes (with your consent). Your data will not be shared with third parties without your explicit consent, except as required by law or for order fulfillment. For detailed information, please refer to our Privacy Policy.

6. Shipping and Delivery

DermaLuxea delivers across South Africa within 4 to 8 business days from order confirmation. Delivery times may vary based on location and courier availability. Once your order is dispatched, you will receive a tracking number via email. DermaLuxea is not responsible for delays caused by courier services, customs, or unforeseen circumstances. Risk of loss transfers to you upon delivery to the courier. For international orders, additional customs duties and taxes may apply.

7. Returns and Refunds

DermaLuxea offers a 30-day return policy from the date of purchase. Products must be unused, in original packaging, and in resalable condition. To initiate a return, contact our customer service team with your order number and reason for return. Refunds will be processed within 7-10 business days of receiving and inspecting the returned product. Shipping costs for returns are the customer's responsibility unless the return is due to a defective or damaged product. Opened or used products cannot be returned for hygiene and safety reasons.

8. Payment Terms

All prices are displayed in South African Rand (ZAR) and include VAT where applicable. Payment must be received in full before order processing. DermaLuxea accepts various payment methods including credit cards, debit cards, and electronic bank transfers. All transactions are processed securely using industry-standard encryption. Payment authorization does not guarantee product availability. DermaLuxea reserves the right to cancel orders if payment cannot be verified or if fraudulent activity is suspected.

9. Product Availability and Pricing

While DermaLuxea strives to maintain accurate product information and pricing, we do not guarantee the availability of all products at all times. Prices are subject to change without notice. DermaLuxea reserves the right to limit quantities and refuse orders at its discretion. In the event of a pricing error, DermaLuxea reserves the right to cancel the order and refund the payment. Product images on the website are for illustrative purposes and may not reflect exact product appearance.

10. User Responsibilities

You agree to use the DermaLuxea website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, disrupting the normal flow of dialogue within the website, and attempting to gain unauthorized access to the website or its systems.

11. Third-Party Links

The DermaLuxea website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of external websites. Your use of third-party websites is at your own risk and subject to their terms and conditions. DermaLuxea does not endorse any third-party products or services unless explicitly stated.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa. You agree to submit to the exclusive jurisdiction of the South African courts for any disputes arising from your use of the website or products.

13. Contact Information

For questions regarding these Terms and Conditions or to report violations, please contact DermaLuxea at our customer service email or physical address. We are committed to addressing your concerns promptly and professionally.

Last Updated: 2024